Please read these Terms and Conditions (“Terms”) carefully before using http://alexapts.com.au/ (the “Website”) and making any online bookings or payments.
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or services..
1. Introduction and Agreement
These Terms govern your use of the Website, including all content, features, and services offered on or through the Website, whether as a guest or a registered user. They also cover any online bookings, reservations, and payments made through the Website for accommodation and other services provided by Alexandra serviced apartments (“we,” “us,” or “our”).
2. Use of the Website
By using this Website, you represent that you are at least 18 years of age and legally capable of entering into binding contracts.
2.1 Permitted Use
You agree to use the Website only for lawful purposes and in accordance with these Terms. You must not:
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Use the Website in any way that violates any applicable local or international law or regulation.
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Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm the Hotel or users of the Website or expose them to liability.
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Use the Website to transmit any unsolicited advertising or promotional material, including “junk mail,” “chain letter,” or “spam.”
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Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
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Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
2.2 Accuracy of Information
While we strive to ensure that the information on the Website is accurate and up-to-date, we do not warrant the completeness or accuracy of the information, materials, or services provided on the Website. The Hotel reserves the right to make changes to information, prices, and availability at any time without notice.
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3. Online Bookings and Payments
3.1 Booking Process
All bookings made through the Website are subject to availability and confirmation. When you complete a booking, you will receive an email confirmation. This confirmation is your proof of booking. Please review it carefully and notify us immediately of any discrepancies.
3.2 Pricing and Payment
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All prices displayed on the Website are in AUD and are subject to change without prior notice.
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Prices may include or exclude taxes and service charges, as indicated during the booking process.
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Full payment, or a deposit as specified during the booking, is required at the time of booking, or upon arrival, as indicated.
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We accept payments via the Payment Methods displayed on the Website. You agree to provide valid and accurate payment information.
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By providing payment details, you authorise the Hotel to charge your chosen Payment Method for the total amount of the booking, including any applicable taxes and fees.
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In the event of a payment dispute, you agree to cooperate with Alexandra serviced apartments to resolve the issue.
3.3 Third-Party Payment Processors
We may use third-party payment processors to facilitate online payments. By using these payment methods, you agree to be bound by the terms and conditions of these third-party processors. We are not responsible for any issues or disputes arising from your use of third-party payment services.
3.4 Booking Confirmation
A booking is only confirmed once you receive a confirmation email from us. If you do not receive a confirmation email within [e.g., 24 hours] of making your booking, please contact us.
4. Cancellations, Refunds, and Amendments
4.1 Cancellation Policy
Our cancellation policy varies depending on the room type, rate plan, and time of year. The specific cancellation terms applicable to your booking will be clearly stated during the booking process and on your booking confirmation.
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Non-refundable bookings: These bookings typically require full payment at the time of reservation and are not eligible for refunds in case of cancellation or no-show.
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Flexible bookings: These bookings may allow free cancellation up to a specified period before arrival (e.g., 24 or 48 hours). Cancellations made after this period, or no-shows, may incur a charge equivalent to the first night’s stay or the full booking amount.
4.2 Refunds
Refunds, if applicable, will be processed according to the cancellation policy associated with your booking and will be issued back to the original Payment Method used for the booking. Processing times for refunds may vary.
4.3 Amendments
Any requests to amend a confirmed booking (e.g., changing dates, room types, or guest names) are subject to availability and may incur additional charges or a rate difference. Amendments must be requested directly with the Hotel.
5. User Accounts
5.1 Account Creation
You may be required to create an account to access certain features of the Website, such as managing bookings or viewing your booking history. When creating an account, you agree to provide accurate, current, and complete information.
5.2 Account Security
You are responsible for maintaining the confidentiality of your account login information (username and password) and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this security obligation.
6. Intellectual Property
The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Hotel, its licensors, or other providers of such material and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as generally permitted for your personal, non-commercial use.
7. Disclaimers
The Website is provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Website will be uninterrupted, secure, or error-free.
8. Limitation of Liability
To the fullest extent permitted by law, in no event will the Hotel, its affiliates, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the Website, any websites linked to it, any content on the Website or such other websites, including any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to, personal injury, pain and suffering, emotional.